At Veranixx LLC, customer satisfaction is important to us. We want our customers to shop with confidence when purchasing professional safety gloves and safety helmets from our website. This Return and Refund Policy explains the terms under which returns, refunds, and related requests are handled in a clear and transparent manner.
Veranixx LLC operates within the United States and follows fair and consistent return guidelines to ensure reliable service and customer support.
Return Timeframe
Customers may request a return within thirty calendar days from the date the order is delivered. Return requests submitted after this period may not be eligible for a refund.
Return Eligibility
To qualify for a return, products must be unused, undamaged, and in their original condition. Items must be returned in the original packaging with all included components, accessories, and documentation intact. Products that show signs of use, alteration, damage, or missing packaging may not be accepted for return.
Non-Returnable Items
Certain safety products may be marked as non-returnable on their product pages due to hygiene, safety, or clearance-related reasons. If a product is not clearly labeled as non-returnable, the standard return policy will apply.
How to Request a Return
To initiate a return, customers must contact our customer support team and provide their order number along with the reason for the return before sending any item back. Return requests without prior authorization may not be processed.
Customer support can be reached using the contact details listed below during business hours.
Return Shipping
Return shipping instructions will be provided after the return request has been approved. Shipping responsibility and eligibility are determined based on the reason for return and compliance with this policy.
Refund Processing
Once a returned item is received, it will be inspected by our team. Customers will be notified by email regarding approval or rejection of the refund. Approved refunds are issued to the original payment method and typically processed within five to ten business days, depending on the payment provider or financial institution.
Delayed or Missing Refunds
If a refund has not appeared within the expected timeframe, customers should first contact their bank or payment provider. If the issue persists, our support team is available to assist further.
Exchanges
Veranixx LLC does not currently offer direct exchanges. Customers who wish to purchase a different item or size may return the original product in accordance with this policy and place a new order through our website.
Damaged, Defective, or Incorrect Items
If an order is received in a damaged, defective, or incorrect condition, customers must contact us within seven days of delivery. The request should include the order number, clear photographs of the product and packaging, and a brief description of the issue. Once verified, we will arrange a suitable resolution, which may include a replacement or a refund.
Shipping Information
Orders are generally processed within one to two business days, excluding weekends and U.S. federal holidays. Delivery times may vary depending on carrier performance and external factors. At this time, Veranixx LLC ships within the United States only.
Payment Methods
We accept secure payments through major credit and debit cards, as well as trusted third-party payment processors. Veranixx LLC does not store customer payment information.
Contact Us
For questions regarding returns, refunds, or assistance with your order, please contact us using the details below:
Veranixx LLC
Website: https://veranixx.com
Email: support@veranixx.com
Phone: +1 606-678-4405
Address: 2835 S Hwy 27 286a, Somerset, Kentucky 42501, United States
Customer Service Hours: Monday–Friday, 9AM–5PM EST